Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Sevenhills Software LLP ("Clawfleet", "we", "us", "our"), a company registered in India, operating the Clawfleet service at clawfleet.app.

By creating an account or using our service, you agree to be bound by these Terms. If you do not agree, do not use Clawfleet.

If you are using Clawfleet on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Service Description

Clawfleet provides managed hosting for OpenClaw AI assistant instances. Our service includes:

• Deploying and managing OpenClaw instances on our Kubernetes infrastructure
• Connecting instances to messaging channels (Telegram, Discord, WhatsApp, Slack, and others)
• Dashboard for monitoring usage, costs, and instance health
• Optional features including smart model routing, conversation tracing, and automated backups

Clawfleet is a hosting platform. We do not control the AI models your instances use or the content generated by those models. You are responsible for configuring and supervising your AI assistant's behaviour.

3. Accounts & Registration

To use Clawfleet, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Keep your account credentials secure — you are responsible for all activity under your account
• Notify us promptly at security@clawfleet.app if you suspect unauthorised access

You may not share, sell, or transfer your account to another person without our written consent.

4. Acceptable Use

You agree not to use Clawfleet to:

• Violate any applicable law, regulation, or third-party rights
• Generate, distribute, or facilitate illegal, harmful, abusive, hateful, or harassing content
• Impersonate another person or misrepresent your AI assistant as a human
• Send unsolicited messages (spam) through your AI assistant
• Attempt to circumvent usage limits, billing, or security controls
• Reverse-engineer, decompile, or attempt to extract the source code of Clawfleet's proprietary systems (this does not apply to the open-source OpenClaw software itself)
• Use the service in a way that could damage, disable, or impair our infrastructure

We reserve the right to suspend or terminate accounts that violate these terms, with notice where practicable.

5. Your Content & Data

You own your data. Clawfleet does not claim any ownership of your instance configurations, API keys, conversation data, or any content processed through your AI instances.

You grant us a limited licence to host, store, and transmit your data solely for the purpose of providing the service. This licence terminates when you delete your data or account.

You are responsible for ensuring you have the right to use any content, data, or API keys you provide to Clawfleet. You are also responsible for the output your AI assistant generates and how it interacts with your end users.

6. API Keys & Third-Party Services

To deploy an AI instance, you provide your own API keys for AI model providers (e.g. OpenAI, Anthropic, Google). These keys are:

• Encrypted at rest using AES-256-GCM via Supabase Vault
• Used solely to make API calls on your behalf — we never use your keys for our own purposes
• Deleted when you remove the instance or delete your account

You are responsible for the costs incurred with third-party AI providers through your API keys. Clawfleet is not liable for charges from these providers.

7. Billing & Payment

Paid plans are billed in advance on a monthly or annual basis through Stripe. By subscribing, you authorise us to charge the payment method on file.

• Prices are displayed in your selected currency and include any applicable taxes
• We may change pricing with at least 30 days' notice — existing subscriptions are honoured until the end of the current billing period
• Failed payments may result in service suspension after a 7-day grace period

8. Free Trial

We may offer a free trial period. During the trial, you have access to the service with the limitations described on our pricing page.

• No payment information is required to start a trial
• At the end of the trial, your instance will be paused unless you subscribe to a paid plan
• We reserve the right to modify or discontinue trial offers at any time

9. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your service continues until the end of the current billing period
• Your instances will be paused at the end of that period
• Your data is retained for 30 days after cancellation, then permanently deleted

All sales are final. We do not offer refunds. For details, see our Refund Policy.

10. Service Availability

We aim to maintain high availability but do not guarantee 100% uptime. The service may be temporarily unavailable due to:

• Scheduled maintenance (with reasonable advance notice)
• Emergency security patches
• Infrastructure issues beyond our control

We are not liable for any loss or damage resulting from service interruptions. For mission-critical use cases, we recommend contacting us about dedicated infrastructure options.

11. Intellectual Property

The Clawfleet platform, branding, documentation, and proprietary code are owned by Sevenhills Software LLP and protected by intellectual property laws.

OpenClaw is an independent open-source project. Clawfleet is not affiliated with, endorsed by, or connected to the OpenClaw project. Your use of OpenClaw software is subject to its own licence terms.

12. Disclaimers

13. Limitation of Liability

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Sevenhills Software LLP, its partners, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the service
• Your violation of these Terms
• Content generated by or through your AI instances
• Your violation of any third-party rights, including AI provider terms of service

15. Termination

We may suspend or terminate your access to Clawfleet if:

• You materially breach these Terms
• Your use of the service poses a security risk or disrupts other users
• Required by law or a valid legal order
• Your account remains inactive for more than 12 months

Where possible, we will provide reasonable notice and an opportunity to export your data before termination. Sections 5, 11–14, and 16 survive termination.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Madurai, Tamil Nadu, India.

Before initiating any legal action, you agree to attempt to resolve disputes informally by contacting us at legal@clawfleet.app. We will attempt to resolve the dispute within 30 days. If you are a consumer in the EU, you retain any mandatory consumer protection rights granted by the laws of your country of residence.

17. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or via an in-app notice at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

18. Contact